渣打銀行（中國）有限公司 
Customer Service Representative 
電子郵箱： hr.china@cn.standardchartered.com  
發布日期： 2007-08-27
工作地點： 天津市 
招聘人數： 若干 
外語要求： 英語 良好
薪水范圍： 面議 
學    歷： 大專

職位描述：
KEY RESPONSIBILITIES / CHALLENGES:
Primary point of contact with external customer for advice, inquiries.
Act as "window" into Standard Chartered for all transaction services related to inquiries and investigations.
Work with internal customers for service requirement, inquiries, instructions.
Timely and accurate resolutions to all customer inquiries that are received through various means.
To maintain all quality standards to ensure that Standard Chartered meets customers' total needs, and that continued effort is made to exceed customers' expectation.
To have related procedures/workflow improved and/or simplified by initiate good ideas and methods.
To provide support and monitor investigation cases through satisfactory resolution with the customer.
To be aware and identify opportunities to cross sell Standard Chartered's products
SELECTION CRITERIA:
University degree
Relevant experience preferred in Banking industry
Good communications skills and ability to understand customer requirements
Good systems thinking skills and problem solving approach
Good knowledge of banking products
Good interpersonal and team orientation skills
Proficient in PC applications and English
A team player